Account and Finance Guidelines

Package Plans

All groups registered to attend a Festivals of Music event must select from one of the following package plans:

  • Festival Adjudication Only
  • Festival Adjudication with attraction Admission

Looking for a custom package option?

Contact EPN Travel Servcies at 888-323-0974 - info@epntravel.com, or work with the outside travel planner of your choice.

Payment Schedule

If you are working with EPN Travel or another outside travel planner, please refer to their information for payment guidelines.

PAYMENTS ARE DIVIDED INTO 3 INSTALLMENTS:

  • A $500 refundable deposit is due January 5
  • 50% of your remaining balance is due 90 days before the event.
  • Your final installment is due 60 days before your festival. You will receive reminder emails when these invoices are due.

All payments are refundable until 60 days before your event.
See the Cancellation and Refund policy for complete information

Any account that has not made any payments by the final payment deadline may be canceled, and their groups will be removed from the performance schedule.

Payment Methods

Festivals of Music in the Parks accepts the following forms of payment:

  • Check
  • Money Order
  • Visa, MasterCard, American Express, Discover

We DO NOT consider Purchase Orders a form of payment.

All payments must be made in US Currency.

Invoices are available 24 hours a day by logging into your Festivals Edge Account.

Returned Checks

There is a $20.00 penalty for all returned checks.

If a personal check issued by a parent affiliated with your organization is returned for any reason, your group will be held responsible for the $20.00 fee.

Number Changes / Final Count Guarantee

All festival participants must guarantee their minimum count by 30 days before the event. The Invoice Contact will receive an email approximately 40 days before your event reminding you to login and make your changes. *If you are using a travel planner they will be contacted to verify your ticket counts.

At the 30 day deadline we need a breakdown of how many students and adults are participating in your trip.

It is your responsibility to guarantee your final counts – even if you do not receive the email reminder.

After the 30 day deadline, your tickets totals cannot be lowered for any reason. 

Refunds

Refunds for any overpayments will be issued within 30 days following your festival date. Refunds are issued to the organization, rather than an individual. If your payment was issued on a Credit Card, your refund will be issued to that card. The only exception is if your refund is greater than the amount paid on the card. In this case, a check will be issued. If you have any questions or a special refund request, please email info@edprog.com.